Westlaw is in the process of switching user accounts to a more robust password standard they are calling OnePass. We have received several reports of problems in getting accounts changed over to the new standard, and the law librarians are actively working with West on solutions for the problems we know about. Judy Kaul will post more details here as we have them. In the meantime, please let your librarians know if you have had trouble creating or using a OnePass username.
Andrew Plumb-Larrick